Lower Your Telecom Bills
Internet. TV. Home Phone. Mobile.
We negotiate better rates for you. You only pay if you save.
No upfront payment. No savings, no fee.
How It Works
Pricing
Simple, success-based pricing.
One-Time Fee
40% of first-year savings
Your Savings
60% in the first year,
then all ongoing savings
No Savings
No fee
Example: If we lower your bill by $30/month, you save $360 in the first year. Our one-time fee is $144, leaving you $216 ahead.
No Risk
No upfront payment.
Secure & Private
Your information is used only to provide this service.
You Stay in Control
We never change your services without your approval.
Common Questions
What is Billhaven?
Billhaven is an Ottawa-based service that negotiates Canadian telecom bills for people who want to pay less without dealing with providers themselves. Our mission is simple: help households keep more of their money through a process that is transparent, fair, and straightforward.
How does Billhaven work?
Send us your bill details. If there’s room to lower your rate, we get your authorization and contact your provider.
How much money can I save?
Savings depend on your provider, plan, location, and current discounts. We typically aim to save clients hundreds of dollars per year.
Can I just negotiate myself?
Yes. You can contact your provider directly. The tradeoff is time, hold queues, and knowing what to ask for. Billhaven handles the calls and negotiation for you, saving you the time and frustration of dealing with your provider.
Will my service be downgraded?
No. We won’t lower your service level or remove channels unless you ask us to. If we can get you the same or better service for less, we will.
What happens to my information?
When you submit your details, they are protected through 256-bit SSL encryption and secure form technology. We only use your data to provide this service, and we will never sell it.
What happens if you can't lower my bill?
You pay nothing! No savings, no fee.
Ready to Lower Your Bill?
It only takes a few minutes to get started. We’ll take it from there.
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How It Works • Pricing • FAQ • Contact
Privacy PolicyLast updated: May 14, 2026Billhaven respects your privacy. This Privacy Policy explains how Billhaven collects, uses, shares, stores, and protects personal information when you use our website, submit information through our forms, or use our bill negotiation service.By using our website or submitting information to Billhaven, you agree to the practices described in this Privacy Policy.1. Who We AreBillhaven is a Canadian telecom bill negotiation service based in Ottawa, Ontario. We help customers review and negotiate internet, TV, home phone, and mobile bills with their current provider.2. Information We CollectBillhaven may collect personal information that you choose to provide, including:- Name
- Email address
- Phone number
- Preferred contact method
- Service address, if needed
- Telecom provider name
- Account number, if provided
- Account PIN, passcode, or authorization details, if provided
- Current services, plans, prices, discounts, fees, and billing details
- Uploaded bills, screenshots, PDFs, or photos
- Information about what services you want to keep, avoid changing, or authorize us to negotiate
- Communications between you and Billhaven
- Payment or invoicing information, if savings are securedBillhaven’s service is intended for adults who are responsible for their own telecom account or authorized to act on behalf of an account holder.3. How We Use Your InformationBillhaven uses your information to:Review whether savings may be available
Contact you about your bill, account, or possible savings
Prepare for a negotiation with your telecom provider
Contact your telecom provider after you give authorization
Negotiate pricing, discounts, credits, plan options, or related account changes
Confirm savings or available offers
Send invoices or payment instructions if savings are secured
Respond to your questions or requests
Maintain internal records
Improve our service, website, forms, and customer experience
Meet legal, accounting, security, and business obligationsBillhaven does not use your information to sell unrelated products or services.4. Provider AuthorizationBillhaven will not contact your telecom provider or negotiate on your behalf unless you provide authorization.When you authorize Billhaven to contact your provider, we may use the information you provided to identify your account, discuss your services, review available discounts or offers, and negotiate better rates or account options.Billhaven will not cancel services, switch providers, add unrelated products, or approve changes outside your selected limits without your permission.5. When We Share Your InformationBillhaven does not sell your personal information.We only share your information when needed to provide the service, when you authorize us to do so, or when required by law.This may include sharing information:With your telecom provider, after you give authorization
With trusted tools we use to run Billhaven, such as our website, forms, email, file storage, payment, or invoicing services
With professional advisors, such as legal, accounting, or compliance advisors, if needed
If required by law, regulation, court order, or government request
With your consent6. Third-Party ToolsBillhaven may use third-party tools to operate the website, collect form submissions, store documents, communicate with customers, process payments, or manage customer records.These tools may process or store information on Billhaven’s behalf. Billhaven chooses tools intended to support secure and reliable business operations, but each third-party provider may also have its own privacy and security practices.7. How Long We Keep Your InformationBillhaven keeps personal information only as long as reasonably needed for the purposes described in this Privacy Policy, including providing the service, resolving questions or disputes, keeping business records, meeting legal or accounting obligations, and protecting against fraud or misuse.If you ask us to delete your information, we will delete or anonymize it where reasonably possible, unless we need to keep certain information for legal, accounting, dispute resolution, security, or business record purposes.8. How We Protect Your InformationBillhaven uses reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, use, loss, disclosure, alteration, or misuse.While no online system can be guaranteed to be perfectly secure, Billhaven uses reasonable safeguards to protect personal information.9. Accuracy of InformationBillhaven relies on the information you provide to review your account and negotiate with your provider.You are responsible for providing accurate and up-to-date information. If any information changes, you may contact us to update it.10. Your Choices and RightsYou may contact Billhaven to:Ask what personal information we have about you
Request a correction
Withdraw consent, where applicable
Ask us to delete information, where reasonably possible
Ask questions about how your information is used or sharedWithdrawing consent may limit or prevent Billhaven from providing the service.11. Cookies and AnalyticsBillhaven’s website may use basic cookies, analytics, or similar technologies to understand website performance, improve user experience, prevent abuse, and maintain site security.You can control cookies through your browser settings. Blocking cookies may affect some website or form features.12. Links to Other WebsitesBillhaven’s website or forms may link to third-party websites, including telecom providers, payment platforms, or other services.Billhaven is not responsible for the privacy practices, content, or security of third-party websites.13. Changes to This Privacy PolicyBillhaven may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.Your continued use of the website or service after changes are posted means you accept the updated Privacy Policy.14. Contact UsFor privacy questions, access requests, correction requests, deletion requests, or concerns, contact:Billhaven
Ottawa, Ontario, Canada
Email: [email protected]
Terms of ServiceLast updated: May 14, 2026These Terms of Service explain how Billhaven provides its bill negotiation service and the terms that apply when you use our website, submit information, authorize us to contact your provider, or use our services.By using Billhaven’s website or services, you agree to these Terms of Service.1. Who We AreBillhaven is a Canadian telecom bill negotiation service based in Ottawa, Ontario. We help customers review and negotiate internet, TV, home phone, and mobile bills with their current provider.2. Our ServiceBillhaven may review your telecom bill, account details, plan information, pricing, discounts, and related service information to look for possible savings.If you authorize us to do so, Billhaven may contact your telecom provider on your behalf to negotiate pricing, discounts, credits, refunds, waived fees, plan options, or related account changes.Billhaven does not guarantee that we will be able to lower your bill.3. Eligibility and AuthorityYou may only use Billhaven’s service if you are:The account holder; or
Authorized to act on behalf of the account holder.By submitting information to Billhaven, you confirm that the information you provide is accurate, complete, and that you have the authority to request the service.Billhaven’s service is intended for adults who are responsible for their own telecom account or authorized to act on behalf of an account holder.4. Information You ProvideTo provide the service, Billhaven may ask for information such as your name, contact details, provider name, account details, service address, billing information, uploaded bills, account number, PIN or passcode if needed, and instructions about what changes you do or do not authorize.You are responsible for ensuring the information you provide is accurate and up to date.Billhaven may be unable to provide the service if required information is missing, inaccurate, outdated, or if your provider will not speak with us.5. Authorization to Contact Your ProviderBillhaven will not contact your telecom provider or negotiate on your behalf unless you provide authorization.When you authorize Billhaven to contact your provider, you authorize us to:Contact your provider on your behalf
Identify your account using the information you provided
Review your current services, pricing, discounts, fees, credits, and available offers
Negotiate lower pricing, discounts, credits, refunds, waived fees, or improved account options
Communicate with you about offers, savings, approvals, and next stepsBillhaven may contact your telecom provider on your behalf using the account information and authorization you provide. Billhaven acts as your authorized representative and does not provide telecom services directly.6. Account Change LimitsBillhaven will not cancel services, switch providers, add unrelated products, or approve changes outside your selected limits without your permission.Billhaven may approve a lower price, discount, credit, refund, waived fee, or same-or-better service option if it is within the limits you selected in your authorization form.If a provider offers a change that requires a contract, term commitment, service downgrade, equipment change, added fee, channel removal, cancellation, provider switch, or any other material change outside your selected limits, Billhaven will seek your approval before accepting it.7. Savings Are Not GuaranteedBillhaven will make reasonable efforts to find and negotiate savings, but savings are not guaranteed.Savings depend on factors such as your provider, plan, location, current discounts, account history, available promotions, contract status, service mix, and provider policies.If Billhaven cannot lower your bill or secure a credit, refund, waived fee, or other reduction, you owe no fee for the negotiation service.8. FeesBillhaven charges 40% of the savings secured through our service.For recurring monthly savings, Billhaven’s fee is 40% of the first-year savings.For one-time credits, refunds, waived fees, or other one-time reductions negotiated by Billhaven, Billhaven’s fee is 40% of the one-time amount.You keep the remaining 60% of first-year recurring savings, then 100% of the recurring savings after the first year, unless otherwise agreed in writing.If there are no savings, credits, refunds, or waived fees, there is no fee.Example 1: If Billhaven lowers your bill by $30 per month, that equals $360 in first-year savings. Billhaven’s fee is $144.Example 2: If Billhaven negotiates a one-time $100 credit, Billhaven’s fee is $40.Applicable taxes may be added where required.9. How Savings Are CalculatedRecurring savings are generally calculated by comparing your current monthly rate before negotiation with the new monthly rate secured after negotiation.First-year recurring savings are calculated over a maximum period of 12 months.For example, if your monthly bill is lowered by $30, first-year recurring savings are calculated as $30 x 12 months = $360.One-time savings are calculated separately. This may include one-time credits, refunds, waived fees, account adjustments, or other one-time reductions negotiated by Billhaven.Savings may include monthly bill reductions, discounts, credits, refunds, waived fees, or other provider-approved reductions.Savings do not include reductions caused by service cancellations, downgrades, switching providers, removing services, or changes you request separately, unless Billhaven and the customer agree otherwise in writing.If the provider later applies general price increases, taxes, usage charges, one-time fees, expired promotions, equipment charges, or changes caused by customer activity, those amounts are not considered changes to Billhaven’s negotiated savings.10. Confirmation of SavingsBillhaven will tell you the result of the negotiation, including the expected new rate, savings amount, one-time credit or refund amount if applicable, and any relevant provider terms that Billhaven is aware of.You are responsible for reviewing your provider bill after the negotiation to confirm the savings, credits, refunds, or waived fees appear correctly.If the savings do not appear as expected, you should contact Billhaven within 30 days of receiving your provider bill or Billhaven invoice. Billhaven will review the issue and, where appropriate, contact the provider to help resolve it.If the confirmed savings are different from the original estimate, Billhaven may adjust the invoice accordingly.11. PaymentIf savings are secured, Billhaven will send you a savings summary or invoice.Payment is due according to the instructions on the invoice.Billhaven may accept payment by e-transfer, credit card, or other payment methods offered at the time of invoicing.If payment is not received when due, Billhaven may send reminders, pause further service, and take reasonable steps to collect unpaid amounts.12. CancellationYou may cancel your request before Billhaven begins negotiating by contacting us at [email protected]If you cancel after Billhaven has already secured savings, credits, refunds, waived fees, or completed the negotiation, any applicable fee for secured savings remains due.Billhaven may decline, pause, or stop providing service if:Required information is missing or inaccurate
Authorization is not provided
The provider will not deal with Billhaven
The account is not eligible for negotiation
The request appears fraudulent, abusive, or unauthorized
Billhaven determines it cannot reasonably provide the service13. Customer ResponsibilitiesYou are responsible for:Providing accurate information
Having authority over the account
Reviewing and approving limits before negotiation
Checking your provider bill after negotiation
Paying Billhaven’s fee if savings are secured
Continuing to pay your telecom provider directly
Understanding and complying with your provider’s own termsBillhaven is not responsible for charges caused by your own account activity, usage, missed provider payments, late fees, added services, expired promotions unrelated to Billhaven’s negotiation, or provider changes outside Billhaven’s control.14. Provider RelationshipBillhaven is not owned by, operated by, endorsed by, or affiliated with any telecom provider unless explicitly stated.Your telecom services remain provided by your provider. Billhaven does not provide internet, TV, home phone, mobile, or telecom services directly.Any agreement for telecom services remains between you and your provider.15. CommunicationsYou agree that Billhaven may contact you by email, phone, text message, or other contact methods you provide for service-related purposes, including reviewing your submission, requesting information, confirming authorization, discussing offers, sending invoices, and following up about savings.You are responsible for keeping your contact information accurate.16. No Professional AdviceBillhaven does not provide legal, tax, financial, or telecom regulatory advice.Any information provided by Billhaven is for general service-related purposes only.17. Website UseYou agree not to misuse the Billhaven website, forms, or services. This includes submitting false information, attempting unauthorized access, interfering with website operation, copying website content without permission, or using the service for unlawful purposes.Billhaven may restrict access or refuse service if misuse is suspected.18. PrivacyBillhaven’s collection, use, storage, and sharing of personal information is described in our Privacy Policy.By using Billhaven’s website or services, you agree to the Privacy Policy.19. DisclaimersBillhaven provides its website and services on an “as available” basis.Billhaven does not guarantee that:Savings will be secured
A provider will agree to negotiate
A specific rate, discount, credit, refund, waived fee, or promotion will be available
A negotiated rate will remain available after the provider’s stated offer period
The website, forms, email, or third-party tools will always be uninterrupted or error-free20. Limitation of LiabilityTo the fullest extent permitted by law, Billhaven is not liable for indirect, incidental, special, consequential, punitive, or similar damages arising from use of the website or services.To the fullest extent permitted by law, Billhaven’s total liability for any claim related to the service will not exceed the amount paid by you to Billhaven for the specific service giving rise to the claim.Nothing in these Terms limits any rights you may have under applicable law that cannot legally be limited.21. Changes to These TermsBillhaven may update these Terms of Service from time to time. The updated version will be posted with a new “Last updated” date.Your continued use of the website or service after changes are posted means you accept the updated Terms.22. Governing LawThese Terms are governed by the laws of Ontario and the applicable laws of Canada.23. Contact
For questions about these Terms, contact:Billhaven
Ottawa, Ontario, Canada
Email: [email protected]